Help Center
Find answers to common questions about our compliant healthcare logistics and STAT delivery services.
Q: What types of medical items do you deliver?
A: We deliver lab specimens, pharmacy medications, medical supplies, hospice deliveries, and other time‑sensitive healthcare items that require secure, compliant handling.
Q: Do you handle STAT and after-hours deliveries?
A: Yes. We support STAT, evenings, weekends, and holidays for approved accounts, helping your team maintain continuity of care.
Q: How fast can you pick up and deliver a specimen?
A: We offer scheduled, same‑day, and STAT options so you can match service speed to clinical need. Pickup and delivery times depend on distance and urgency.
Q: How do you ensure HIPAA compliance and patient privacy?
A: Our drivers are HIPAA‑trained, follow strict confidentiality protocols, and use secure processes so PHI is never exposed during transport.
Q: What safety measures do you follow for biohazard materials?
A: We follow OSHA guidelines, use proper packaging and labeling, and train drivers in spill response and safe handling of biohazard materials.